How can we help you?

You can start creating your account by installing the Stage Try app on Shopify. This will create a Store Dashboard for you.

• Go to Stagetry.com.
• Scroll all the way to the bottom.
• Under “Online Stores”, click “Store Login”.
• Introduce your username and password.
• Follow the setup guide to seamlessly sync your Shopify Store with the Stage Try Store Dashboard.

Once you have installed the Stage Try App in your Shopify store:

• Go to Stagetry.com.
• Click on “For Stores”.
• Then scroll all the way to the bottom.
• Click on “Store Login”.

This will take you to your new Store Dashboard’s setup guide.

• Fill in your account details by filling out the form.
• Introduce your payout information as requested.
• Set up your tax information.
• Connect your EasyPost account to set up your shipping and returns information.

Once you have completed these steps, you can request Stage Try assets for your website, like a personalized checkout button, menu, or landing page.

To access your Store Dashboard:

• Visit Stagetry.com
• Scroll all the way down
• Click on “Store login”
• Introduce your login credentials

You can now use all the Store Dashboard tools as you need them.

Stage Try’s Store Dashboard has over 10 tools to cover all aspects of your Try Before You Buy program.

• Home: Here you can complete the setup guide.
• Orders: This is a list of all the orders placed on your store through the Stage Try button or marketplace. You can filter this view however you need to.
• Products: These are the tools to choose which products participate in the Try Before You Buy program, categorize your products for the Stage Try marketplace, and choose your top-selling products.
• Financial: In this section, you can see all the transactions made through Stage Try, and request your payouts.
• Analytics: Five different aspects of your store are analyzed by Stage Try, and you can see those reports in this section.
• Marketing: Stage Try includes different marketing tools. In this section, you can create promotions, approve Stager videos, and more.
• Sales Booster: Gives you all the information about your abandoned carts.
• Return Killers: Focuses on setting up cashback and discount promotions.
• Packages: Keep track of your shipping and returns packages.
• Customers: Find the information of your Stage Try customers here.

To request a button, menu, or landing page that blends with your store’s webpage:

• Enter your Store Dashboard.
• Go to “Home”
• Click on the asset you want us to create for you.

Or:

• Click on “Marketing”
• Click on “Campaigns”
• Select the campaign you want us to create for your store.

Your Shopify products are automatically synced with your Stage Try profile, but before they are shown in the Stage Try Marketplace, you have to categorize them.

• Go to your Store Dashboard
• Click on “Products”
• In the “Product list” view, select the items you want to include in the same category
• Click on “Set Category”
• Select the category for your products

Once your products are categorized, they will automatically show in the Stage Try marketplace.

When you join Stage Try, your product listing from Shopify is synced with us. To choose which products are available for Try Before You Buy in the Stage Try app and marketplace:

• Go to your Store Dashboard
• Click on “Products”
• Only the products that are properly categorized will be shown. Select the products you want to add to one category.
• Click on “Set category”.
• Select the categories you want to put your products in.
• Click on “Save”.

If you don’t see the right category for your product, click on “Request a new category” and let us know so we can create it for you.

To connect your EasyPost account to track the shipping and return of Stage Try orders:

• In your Store Dashboard, click on “Settings” at the bottom left.
• Select the “Shipping and return” section
• In the “Shipping and return” section, input your store’s information and address. This is the address customers will be told to return items.
• In the “Connect your shipping account” section, click on “manage”.
• Select the service you prefer, the API Key, and the API Secret, given to you by the carrier service provider.
• Click on “Update”
• In the “Custom Label” section, you can customize the shipping and return labels by inputting the text you want on them.

If you experience any trouble with your shipping, handling, or return information, send us an email to support@stagetry.com; or click on the “Support” button at the bottom right of the page.

If you have news about an order or want to work with a Stager, you can contact them through Stage Try’s inner messaging system. In your Store Dashboard, you will find the section “Customers”, where you will see your shoppers’ information. To send a message to a customer:

• Click on “Customers” in your Store Dashboard.
• Scroll all the way to the right.
• Click on the paper airplane icon on the row of the customer you want to message
• Type your message and click “Send”.

The billing information will be used by Stage Try when charging you for our service. To input or update your billing information:

• In your Store Dashboard, scroll down all the way and click on “Settings”
• Click on “Billing”
• Input your credit card information to set up your account.
• You can view your monthly invoices by clicking on “print” to the right of the invoice you want to see.

To receive payment from your Stage Try sales, you must set up your payout bank account. To do this:

• Click on “Settings” at the bottom left of your Store Dashboard.
• Click on “Payout”
• Introduce your bank account details.

If you want or need to change the bank account you receive your payments:

• Click on “Settings” at the bottom right of the Store Dashboard
• Click on “Payout”
• Click on “Edit”
• Update your information as needed
• Click on “Edit Account”

If you have questions or need help with this process, send us an email at support@stagetry.com or click on “Support” at the bottom right of the page.

Stage Try tracks five kinds of data:

• Total order value: Shows a graph and the average of the Total Order Value.
• Button: Keeps track of the clicks on the Stage Try checkout button
• Total Followers: Tracks how many Stage Try users follow your store in the app.
• Total sales: Shows the net total of earnings in a time period
• Total users: Tracks how many customers your store has had in the Stage Try app or Marketplace.

To view the reports of data streams Stage Try collects about your store:

• Go to your Store Dashboard
• Click on “Analytics”
• If you have any doubts about this information, send us an email at support@stagetry.com or click on “Support” at the bottom right of the page.

You can see the history of your transactions with Stage Try by:

• By clicking on “Financial” in your Store Dashboard
• Clicking “Transactions”. You can apply type or time-bound filters to this data at the top of the list.
• To export this list as a CSV file, click on “Export CSV” at the top right.